Frequently asked questions

Our wines and spirits are intended exclusively for adults. The sale and delivery of alcohol are reserved for those who have reached the legal age required in Switzerland.

Anywhere in Switzerland, with no canton left out. Whether you're in the city or in a more remote valley, your bottles reach you at home.

Generally allow 48 to 72 working hours after confirmation of your order. Some regions may require a time of 5 to 7 working days.

Yes: a minimum of six bottles, with at least two bottles per wine. You could, for instance, take six bottles of the same wine, or mix and match 3+3, 4+2, or even 2+2+2.

Absolutely — that's rather the whole point. Put together your case however you like, simply respecting the minimum of two bottles per wine.

No, never. You receive your bottles first and pay afterwards — including on a very first order. It's our signature, framed by our General Terms and Conditions of Sale.

By payment slip in one, two or three instalments after delivery, with no surcharge or additional fee, or on delivery by cash, bank card or TWINT.

Yes. Depending on the terms offered, your order can be paid in one, two or three instalments. The exact arrangements are set out when you place your order.

You immediately receive a summary email. Our team may then contact you to confirm your details and make sure everything is in order before dispatch.

Write to us as soon as possible. Depending on how far along things are — whether preparation or dispatch has already begun — we'll do everything we can to adjust or cancel your order.

Get in touch with us promptly after delivery, attaching photos of the parcel and the affected bottles where possible. We'll come back to you without delay with the next steps.

The conditions for returns, cancellations and any refunds are set out in detail in our General Terms and Conditions of Sale.

By email at contact@golden-wine.ch. Our team will be delighted to reply and to support you at every step.